Susan Whitla is a seasoned business transformation leader with over a decade of experience in process improvement and legal operations. Currently serving as the Director of Service Transformation at Freeths, they previously held significant roles at Bryan Cave Leighton Paisner LLP and Deloitte UK, where they led various projects focused on optimizing legal service delivery and enhancing operational efficiency. Susan's expertise includes implementing lean six sigma methodologies and managing complex business service transformation initiatives. They obtained a Bachelor of Laws (LLB) with First Class Honours from Queen's University Belfast.
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