Matthew Simon is a seasoned professional with extensive experience in operations and leadership across various sectors. As the Director of Global Operations at FreeWheel since October 2018, Matthew has implemented a continuous improvement program for customer experience and established a global NPS process. Previously, as President and Chair of the Board of Directors at Crownsavers Credit Union, Matthew oversaw CEO succession planning after the previous CEO's passing. Notable achievements include leading the development of a standardized Permit to Operate process at Virtual Clarity and transitioning ThinkGrid’s product suite at Colt Technology Services. Matthew's educational background includes an LLM and an MBA, complemented by ongoing studies in Computer Science at the University of London.
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