Colton Downs

Colton Downs has extensive experience in technology and customer service, currently working at FreshBooks since May 2014, where roles have included Intake Specialist, Business Analyst, and Senior Product Lead. Responsibilities involve internal training, corporate partner relations, and fraud investigation. Prior roles at FreshBooks include Product Lead for the WePay product and RockStar in customer service. Previous experience includes positions at Apple Retail as a Genius, and at Starbucks Canada as a Shift Supervisor and certified Barista. Early career roles included Business Professional at Best Buy and Corporate Communications and Marketing Intern at Ontario Air Ambulance. Colton holds a B.Comm in Hospitality and Tourism Management from the University of Guelph.