Marcela Mares is a seasoned professional with extensive experience in Customer Success and Enablement, currently serving as Customer Success Coordinator at Fretebras. Responsibilities include leading teams in Customer Success Manager, Customer Experience, and New Business, focusing on customer success metrics such as Churn, Activation, and Satisfaction. Marcela has a strong background in data-driven decision-making, implementing technology solutions for Customer Success, and designing NPS and Health Score processes. Previous roles include Customer Success Coordinator at Frete.com, HR Analyst at Docket Brasil, and Enablement Coordinator at Toro Investimentos, showcasing a proven track record in team management, performance analysis, and sales strategy development. Educational qualifications include a Master of Technology in Game Programming from MK+ Academy and a Bachelor's degree in Architecture and Urbanism from PUC Minas.
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