Prachi G.

Prachi G. is a Senior Manager of Customer Success at Frido, where they focus on advancing service excellence through strategic leadership and team management. Previously, Prachi served as a Social Media and Escalation Specialist at Unacademy, and held roles as an Operations Analyst at Concentrix and a Fraud Prevention Analyst at Teleperformance India. Prachi began their career as a Teacher at Delhi Public School and studied Commerce at Bundelkhand University, earning a B.Com (Hons.) degree. Their expertise lies in customer relationship management, process optimization, and fostering a culture of continuous improvement within teams.