Don Semonick is a dedicated Customer Experience professional serving as the Vice President of Data & Analytics at Frontier Communications since 2022. With extensive experience in the contact center analytics field, they previously held senior leadership roles at Concentrix, including Sr. Director of Contact Center Analytics and Client Partner Director. Semonick also worked at AT&T as a Sr. Manager in Call Center Vendor Management and Customer Satisfaction. Currently, they are pursuing a Master of Business Administration at the University of Phoenix while holding a Bachelor's degree in Finance and Marketing from the University of Maryland.
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