Jen Johnson has vast experience in leading digital transformation and customer experience initiatives within the telecommunications industry. Jen has held various leadership roles in companies like Frontier Communications and Windstream Enterprise, overseeing call center operations, customer care, and service assurance. Jen's expertise lies in using digital tools and process optimization to improve quality, customer experience, and efficiencies within call centers. Jen holds a Bachelor's degree in Business Administration and a Certification in Computer Science.
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