JJ

Jen Johnson

Senior Vice President Digital Call Center Transformation at Frontier Communications

Jen Johnson has vast experience in leading digital transformation and customer experience initiatives within the telecommunications industry. Jen has held various leadership roles in companies like Frontier Communications and Windstream Enterprise, overseeing call center operations, customer care, and service assurance. Jen's expertise lies in using digital tools and process optimization to improve quality, customer experience, and efficiencies within call centers. Jen holds a Bachelor's degree in Business Administration and a Certification in Computer Science.

Links

Org chart

Timeline

  • Senior Vice President Digital Call Center Transformation

    July, 2022 - present

  • Vice President Customer Experience

    January, 2022

  • Senior Vice President Business Transformation

    May, 2018

  • Vice President Commercial Contact Centers & Digital Media

    February, 2013

  • AVP Commercial Call Centers

    March, 2012

  • Director, Customer Operations

    September, 2007

  • Director, Customer Care Sales Center

    June, 2004

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