Sam W. is an experienced operations and customer service manager with a strong background in the gaming industry. Currently serving as Operations Manager at Frontier Developments since February 2015, Sam blends core operations management with customer support strategy, ensuring the delivery of key operational projects and maintaining high service levels. Prior roles include Customer Service Manager at Frontier Developments, driving service excellence for new gaming products, and Assistant Marketing Manager at Jagex, where responsibilities included executing marketing plans and managing community events for Transformers Universe. Throughout a diverse career, Sam has developed skills in team leadership, performance management, and content creation, currently engaging audiences on platforms like YouTube, TikTok, and Instagram. Sam holds a Bachelor's Degree in Business Enterprise Development from the University of Portsmouth.
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