John Gaspar

John Gaspar has a diverse work experience in customer success and onboarding roles. John is currently working at Frontify as the Director of Customer Success Growth (EMEA) and Strategic Lead Onboarding since February 2023. Prior to this, they served as the Director of Customer Onboarding at Frontify from March 2022 to April 2023.

Before joining Frontify, John was the Head of Client Onboarding at Mention Me from May 2018 to March 2022. John was responsible for managing client onboarding and ensuring smooth transitions.

From July 2015 to December 2017, John worked as the Director of Activations - Customer Success at eviivo. John successfully onboarded new clients, managed the Client Onboarding team, and achieved significant growth in new client activations.

Earlier in their career, John held the position of Implementation Consultant - Customer Success at ChannelAdvisor from February 2014 to July 2015. John achieved project implementation targets and played a supportive role within the company, earning recognition through awards.

John also worked at GuestCentric Systems as an eCommerce Customer Success Manager from May 2011 to February 2014. John coordinated project implementations, trained the ecommerce team, and helped hotels and B&Bs enhance their digital marketing strategies. Additionally, they served as a Product Manager - Customer Support at GuestCentric Systems from January 2011 to April 2011.

Prior to their work at GuestCentric Systems, John worked as a Research Analyst at IREFREA.EU in 2010. John was responsible for planning, implementing, and analyzing surveys to collect data for market analysis.

In summary, John Gaspar has gained extensive experience in customer success, onboarding, and research roles throughout their career.

John Gaspar obtained a BSc degree in Tourism, Leisure, and Heritage from Universidade de Coimbra from 2006 to 2009. John then pursued a specialization course in Strategic Management for Tourism at Estoril Higher Institute for Tourism and Hotel Studies from 2009 to 2013. In addition to their academic qualifications, John has obtained various certifications in areas such as digital marketing, customer success management, branding, leadership, and project management.