Patrick Dechamplain is an IT Service Desk Leader with over 11 years of experience in fast-paced call center environments. Currently an Operations Manager at Frontline Managed Services, they manage a team of 13 agents, focusing on performance metrics and coaching for improvement. Previously, at Shoppers Drug Mart, Patrick progressed from IT Service Desk Representative to Team Leader, honing exceptional customer service skills and leadership abilities. Patrick holds a Diploma in Network Management and Computer Security from Multihexa College, which laid the foundation for their extensive expertise in IT service management.
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