Randy R.

Randy R. is a seasoned customer service executive, author of "Call Center Rocket Science: 101 Tips to Creating a World Class Customer Service Organization," and experienced conference speaker. With over 25 years in call center operations and 20 years in leadership, Randy has held key positions including Chief Customer Officer at FrontSpin and former Senior Director of Customer Support at StubHub, where they significantly increased customer satisfaction and reduced costs. Their expertise has been featured in various industry publications and conferences, and they are currently leading consultancy efforts through CallCenterForecaster.com. Randy R. earned their education from the University of California, Berkeley.