Michaele Moore

Michaele Moore has a diverse work experience in various roles and industries. Michaele is currently working as a Customer Support Supervisor at FRONTSTEPS since January 2023. Prior to this, they worked at Ackerman Security from November 2020 to December 2021 as a Contact Center Supervisor, where they supervised a team of up to 15 agents, managed contact center performance, and implemented strategies for customer retention. From October 2015 to March 2018, they worked at CMS - Criticom Monitoring Services as an Alarm Monitoring Trainer, where they developed training materials, evaluated agent quality assurance, and achieved a high pass rate for agents. Additionally, they have experience as a Telecommunications Operator at Volusia County Sheriff's Office in July 2012, where they assisted county residents with emergency and non-emergency calls, aided police with subject identification, and maintained accurate records.

Michaele Moore completed an Intro to Programming Nanodegree in Front End Development at Udacity in the year 2022. Prior to that, in 2008, they attended Valencia College and obtained a degree in Emergency Medical Technology. The field of study for their degree from Valencia College was not specified.