Sheri Madrid

Sheri Madrid is a Customer Success Manager at FrontStream, where responsibilities include providing technical support and ensuring exceptional customer service across all products. Prior to this role, Sheri spent nearly 18 years at Princess Cruises, where roles included Brand Loyalty and Sales Specialist, CRM Program Administrator, Systems Support Specialist, and Training Instructor. Key contributions included training and supporting shipboard Sales Consultants, maintaining loyalty program integrity, enhancing user experience for reservation systems, and developing training materials. Sheri holds a Bachelor of Arts degree in Liberal Arts and Sciences from California State University, Northridge.