Andrew Briggs

Andrew Briggs is a Customer Services and Retention Manager with a successful track record in enhancing customer success strategy, operational efficiency, and team performance. Currently leading the Client Services team at Fruidel, Andrew focuses on retention, customer experience, and revenue growth, achieving a remarkable 70% reduction in churn. Prior to this role, Andrew held multiple positions at PHMG, where they managed international client portfolios exceeding £21 million and spearheaded quality assurance initiatives. With a strong passion for customer-centric operations, Andrew integrates technology to streamline processes and foster loyalty.