Garry Wilkinson is the Head of Operating Environment Strategy at the Financial Services Compensation Scheme, where they focus on improving operational processes, customer satisfaction, and staff engagement. Previously, Garry held roles such as Executive Director of Operations and Principal Ombudsman, leading substantial teams and handling complex complaint issues, including over 1 million PPI complaints. With a strong commitment to fairness and inclusivity, Garry actively champions diversity and supports staff networks and charities. Garry's educational pursuits include studies in Strategic Planning and Financial Planning at esteemed institutions.
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