Paul Sweet

Paul Sweet is the Head of Customer Experience at Financial Services Compensation Scheme, where Paul is currently developing a long term vision for the Customer Journey. Prior to this role, Paul worked as an Operational Excellence Consultant where Paul implemented change programs to improve efficiency and customer satisfaction. Paul also has experience as a Cultural Change Programme Leader and HR Business Partner at RSA. Paul started their career in the Royal Navy and holds an MBA in Psychological Contracts from Henley Business School and a BSc in Chemistry from the University of Nottingham.