Anika Hermanns is a customer success professional with extensive experience in operations and customer experience management across various industries. Currently employed at FTAPI since October 2024, Anika previously held multiple roles at Mobilexpense from September 2019 to August 2024, including Head of Operations/Customer Experience - Mid Market, where leadership of operations and customer onboarding was paramount. Earlier experience includes serving as Team Leader of the Admissions Office at the German International School Dubai and executive roles in administrative and marketing support at Warwick Hotels and Resorts. Anika holds a Bachelor of Business Administration in International Hospitality Management and certifications in project and event management, alongside coaching qualifications.
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