Jermon Brown

Jermon 'Jerry' Brown is an accomplished IT professional with extensive experience in managing technical support teams and implementing IT service management processes. Currently serving as the IT Support Excellence Manager at Fugro since May 2019, Jermon oversees the global design of IT processes and manages the ITSM tool to enhance service delivery across all regions. Prior to this role, Jermon was the Regional IT Support Manager, where responsibilities included managing a team supporting over 2,500 end users across multiple countries in the Americas. Jermon's background also includes significant leadership in IT service desk operations at Houston ISD, resulting in improved customer satisfaction ratings, and a managerial position at ExpressJet Airlines, where contributions included the development of IT inventory systems and deployment strategies.