Cat MacDonald

Cat MacDonald has extensive experience in service management and customer experience, primarily at Fujitsu UK, where roles included Service Manager, Head of Customer Experience Live Services, Service Director, and Head of Service Optimisation for EMEIA from March 2004 to January 2007 and from July 2019 to the present. MacDonald has led teams to exceed contractual KPIs and has successfully managed significant contracts, including an £80 million IT outsourcing project for a local government client and a £60 million project for a utilities client. MacDonald is known for a questioning approach that seeks change and organizational improvement. Educational background includes attendance at Barclay School in Stevenage from 1979 to 1984.