Darmawan Chia is a ServiceNow Lead Consultant with over 10 years of experience in ITSM and CSM consulting. They have served in various capacities, including Senior Technical Consultant and Project Manager, where they contributed to the design and delivery of ITSM solutions for diverse industries such as banking and telecommunications. Currently working at Fujitsu, Darmawan collaborates with C-level stakeholders to align IT initiatives with business outcomes while managing client relationships and identifying process improvement opportunities. They hold a Bachelor's degree in Industrial Engineering and Information Systems from Universitas Bina Nusantara and multiple certifications in ITIL and ServiceNow.
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