Mark Donaldson is a Senior Service Delivery Manager at Fujitsu with 15 years of professional experience in service delivery management. They have extensive knowledge of service operations, incident/problem management, and financial monitoring, ensuring that service delivery meets company margin targets. Previous roles include Service Assurance Manager at Indigo-Belcom and Service Delivery Manager at Nokia, where they effectively managed maintenance and operational service delivery for key customers. Mark holds a National Diploma in Telecommunications Engineering and ITIL certifications.
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