Mark Helm

Mark Helm is an accomplished Service Delivery Manager with extensive experience across multiple organizations, including Fujitsu Americas and WorldWide Tech Services, where responsibilities included managing customer support operations and ensuring service quality. With a robust background in operations management at AT&T, Mark Helm trained teams and improved service delivery for numerous projects involving technology and telecommunications. Prior experience includes roles as a Senior Solutions Analyst at Dell EMC and operational leadership at IP Convergence and CheckPoint Software Inc., showcasing expertise in both technical support and operational efficiency. Mark Helm holds a Bachelor of Business Administration in Finance from The University of Texas at Arlington.