Matthew Tydings

Matthew Tydings is a ServiceNow Product Owner at ECI with over a decade of experience, leveraging ITILv3 and Security+ certifications to align platform strategy with organizational goals. A retired combat veteran with 23 years of service, they have successfully reduced triage loads by 80% using AI-driven initiatives and increased self-service adoption. Matthew has held various roles in IT service management, including Director of IT Service Management and Deputy Program Manager, demonstrating a commitment to improving workflows and fostering collaboration across teams. They earned an Associate of Science in Business Administration Management and Operations from City University of Seattle.