Merran B.

Merran B. is a seasoned Service Designer and Transformation Specialist with a robust background in business analysis, system design, and process engineering. They have successfully implemented organizational change at the Department of Defence from 2009 to 2013, where they held roles such as Change Implementation Manager and Capacity Manager. Merran has also contributed to service transformation initiatives at Datacom and Telstra, focusing on enhancing user experience and organizational efficiency. Currently, Merran serves as the Director of Consulting Services at Fujitsu, leveraging their expertise in human-centered design and service architecture. They hold a Bachelor of Business in Information Systems from the University of South Australia and a Graduate Certificate in Service Design from RMIT Online.