Ramu Perala is a dedicated IT professional with extensive experience in technical support and customer service. Currently serving as a Service Desk Analyst at Fujitsu since January 2024, Ramu resolves over 30 technical issues daily, achieving a first-call resolution rate exceeding 75% and an average handle time of 8 minutes. Prior experience includes a role as a Support Specialist at Probe CX from March 2022 to January 2024, managing customer inquiries related to vaccination bookings and COVID restrictions. Ramu also excelled as a Customer Service Representative at PFD Food Services Pty Ltd from January 2019 to March 2022, focusing on customer satisfaction and conflict resolution. Ramu holds a Master of Science in Information Technology from Charles Sturt University.
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