Ruchi Gupta is an ITSM Lead and Certified SIAM Professional with extensive experience in service management, relationship management, and change management. They worked as a Lead Recruiter at Keane Inc from 2006 to 2009 and served as a Service Manager at NTT from 2021 to 2022. During their tenure at CSC from 2011 to 2021, Ruchi excelled as a Service Delivery Analyst and Service Level Manager, contributing to service delivery metrics, SLA management, and root cause analysis. Currently, Ruchi leads a team of nine at Fujitsu, overseeing day-to-day operations and ensuring smooth project transitions. Ruchi earned an MCA in Computer from the Sikkim Manipal Institute of Technology between 2001 and 2005.
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