Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. 

FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. 

Our Culture
We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. 

Our team operates according to four core values that govern everything we do! 
- Integrity: Do what’s right and put team before self. 
- Excellence: Deliver exceptional results and reward performance. 
- Accountability: Take ownership and pride in our work. 
- Grace: Respect and appreciate one another; make your work personal! 
  
Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA,  Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.

Outsourcing

Full Potential Solutions

Steve Kezirian

Sona Sardaryan

Ken Durbin

Shantanu Dhaka

Deb Kishore Dutta

Paul Ignasinski

Rommel Moldero

Nate Nurmi

Cristobelle Panganiban-Manuel

Marc Blais

The Operations Team at Full Potential Solutions (FPS) is responsible for overseeing and optimizing the company’s day-to-day activities to ensure seamless service delivery across all channels—voice, email, and chat. This team plays a crucial role in implementing and managing comprehensive programs to drive sales, customer acquisition, and retention, while ensuring excellent customer care and tech support. They work collaboratively to develop effective strategies, leveraging proprietary analytics and technology to meet business objectives and support the overall mission of enhancing customer lifetime value and reducing acquisition costs for FPS's partners.

Operations Team

Sales Team

Management Team

Engineering and IT Team

Operations Team

About

Team members

Other teams at Full Potential Solutions

Sales Team

Management Team

Engineering and IT Team