Operations Team

The Operations Team at Full Potential Solutions (FPS) is responsible for overseeing and optimizing the company’s day-to-day activities to ensure seamless service delivery across all channels—voice, email, and chat. This team plays a crucial role in implementing and managing comprehensive programs to drive sales, customer acquisition, and retention, while ensuring excellent customer care and tech support. They work collaboratively to develop effective strategies, leveraging proprietary analytics and technology to meet business objectives and support the overall mission of enhancing customer lifetime value and reducing acquisition costs for FPS's partners.