Suzanne Johnson

Suzanne Johnson, DIA, CLMS, is the Director of Integrated Absence & STD Claims and Telephonic Services at FullscopeRMS, bringing over 27 years of experience in disability insurance and leave of absence management. Known for their optimistic and energetic leadership, Suzanne oversees operations in claims, account management, and telephonic intake services. They have successfully spearheaded an integrated absence management program that significantly improved customer satisfaction and retention. Previously, Suzanne held positions at the Social Security Administration and Reliance Standard, showcasing a strong background in disability claims management. Suzanne is currently pursuing a degree at the University of Phoenix.