Fernanda Henrique Oliveira

Fernanda Henrique Oliveira is an experienced professional in AI conversation design and project management, currently serving as an AI Conversation Specialist at Fullscript since January 2023, where responsibilities include managing the Automated Support team and overseeing chatbot product management. Prior to this role, Fernanda worked at banco BV as a Project Manager and Digital Channels Coordinator, focusing on chatbots and self-service platforms. Additional experience includes positions as Product Owner at Livelo Brasil and Project Leader at everis, with expertise in managing AI projects and developing chatbot strategies. Fernanda holds a graduate certificate in Artificial Intelligence Analysis, Design and Implementation from Durham College, and degrees in Advertising and Marketing from Pontifícia Universidade Católica de São Paulo, and Pharmacy from the Federal University of Rio de Janeiro.