Fully Managed by TELUS Business
Caroline Filice, P.Eng, ITIL V4, ITIL Expert, and ServiceNow specialist, is a Senior Transformation Specialist at Fully Managed by TELUS Business, where improvement of efficiency and effectiveness is achieved through IT Service Management best practices and frameworks. Over a distinguished career spanning more than two decades, Filice has served as a Certified ITIL V3 & V4 Instructor, providing training and consulting services to global clients. Previous roles include Senior ITSM Expert Consultant and ServiceNow Process Architect at MUFG Canada, and extensive consulting positions with organizations such as the Greater Toronto Airports Authority and the Ministry of Health and Long-Term Care. Filice has also contributed significant expertise in establishing ITSM practices at various organizations, including Research In Motion and Hewlett Packard, while holding educational credentials in Applied Science from Queen's University.
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Fully Managed by TELUS Business
Fully Managed by TELUS Business is a one-stop-shop for technology solutions that help businesses navigate and succeed in today’s digital world of work. We are an award-winning managed service provider (MSP), a workflow automation specialist and ServiceNow Elite Partner, and a market leader in technology solutions for the senior care sector. With decades of collective experience in IT, Fully Managed provides companies with the technology support, expertise, and products and services they need to be productive and proactive - helping them work smarter, more securely, and with greater efficiency. In 2022, Fully Managed joined the TELUS Business Solutions family, an exciting opportunity to bring our customers greater value and continue our commitment to improving customer experience.