Rachel Critelli

Rachel Critelli is a seasoned professional with extensive experience in customer service, project management, and language translation. Currently serving as the Customer Service Team Development Lead and formerly the Customer Care Associate at Fully, Rachel has a strong background in supporting customer needs and team development. As a self-employed Chinese-English translator and interpreter since 2016, Rachel specializes in healthcare, medical device, technology, and communications. Past roles include Project Manager at JC Medical, Inc., Director of Communications at the Law Offices of Vaughan de Kirby A.P.C., and various positions providing customer relations and support in educational environments. Rachel holds a Bachelor of Arts in Chinese Language and Literature from San Francisco State University and has completed studies at Nanjing University and National Taiwan University.