Will Goodrich

Will Goodrich is a highly experienced expert in customer service leadership with years of experience across the SaaS, retail, consumer goods, and fitness industries. Currently serving as the Head of Customer Experience at Füm, Will has built and scaled a comprehensive customer experience strategy, developed a high-performing team, and implemented data-driven initiatives to enhance customer satisfaction and retention. Previous roles include positions at Shopify, where they served as Mentor Team Lead, and contributions as a volunteer fire fighter with the Belleville Fire Department. Will holds a degree in Police Foundations from Fleming College.