Chris Leonardi

Chris Leonardi is an accomplished Enterprise Customer Success Manager at Funnel, responsible for managing a portfolio of approximately 80 enterprise clients and overseeing a book of business valued at around $4 million in annual recurring revenue. With a strong track record in client retention, onboarding, and growth, Chris has demonstrated leadership by collaborating across multiple departments to improve processes and has led initiatives that resulted in the highest net revenue retention among U.S. Customer Success Managers. Prior experience includes roles at WordStream as a Senior Technical Support & Implementation Specialist, where Chris developed automation tools and internal documentation, and at Loftware as an IT Analyst, providing day-to-day support for a global employee base. Chris holds a B.S. in Business Administration with a focus on Management Information Systems and Finance from the University of New Hampshire.