James Goodwin

James Goodwin is an experienced technical author with a strong background in creating and managing documentation across various technology and software companies. At Fuse Universal since June 2019, James develops interactive product tours and manages technical communications using tools like Userpilot and Pendo Analytics. Previous roles include serving as a technical writer at Specops Software, where documentation for group policy and password management products was created, and at Ooyala, where responsibilities encompassed user guides and API documentation for the Media Logistics product. Experience also includes creating user guides at Point8020 Limited and a customer service role at Primark Stores Ltd. James holds a degree in Film Studies with a focus on Film and Writing for the Media from the University of Greenwich.