Luan Bastos

Luan Bastos has extensive experience in technology and IT support, currently serving as Técnico de garantia de qualidade e Líder de Equipe N1 at Future Technologies since December 2017, focusing on SOC processes and client service quality. Previously, Luan worked at Allen | Soluções em Tecnologia as an Analista de suporte técnico and Techcom Tecnologia e informática Eireli as Técnico de suporte remoto 1º Nível, providing remote support for various operating systems and assisting users with installations and configurations. Additionally, Luan interned at Laboratório Nacional de Computação Científica, contributing to research in network protocols and cryptography, and at Alfa Laval Aalborg, where support was provided to users and hardware maintenance was performed. Luan holds a Técnico em informática degree from FAETERJ-Rio and is pursuing a degree in Tecnologia da Informação at the same institution.