Jennifer Nelson is a Senior Director specializing in client success and account management, with extensive experience in driving customer engagement and scalable growth strategies in SaaS. Currently, Jennifer serves as the VP Decisioning Practice Lead at Futureproof, after holding the position of Executive Director of Customer Success at CSG following its acquisition of Kitewheel. Prior roles include VP of Customer Success at Kitewheel and various executive positions at Imagitas/MyMove.com, where Jennifer successfully implemented strategies that significantly increased client renewals and revenue growth. Long-term educational endeavors include a Bachelor of Arts in Sociology from the University of Richmond.
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