Simona L. is a Senior Product Manager at FYUL, specializing in enhancing customer support experiences through innovative solutions such as generative AI chatbots. With extensive international experience spanning various industries, Simona has driven significant improvements in customer satisfaction and operational efficiency across organizations in Europe and Latin America. Previously, Simona held key roles at Telefonica and Printify, where they implemented transformative projects that generated millions in savings and elevated service quality. Simona holds multiple degrees, including a Master's from Alliance Manchester Business School and has recently focused on advanced product management and AI-related studies.
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