Arpan Kumar has extensive experience in customer support and content analysis within the technology and digital media sectors. Currently serving as a Rapid Support Specialist for the APAC region at G2 since November 2019, Arpan provides advanced troubleshooting and product support, managing defect escalation to Technical Support. Previous roles include Support Specialist APAC, where responsibilities encompassed responding to customer inquiries and resolving service issues through Jira, and Content Quality Analyst, focusing on review moderation and ticket processing for customer queries. Prior experience includes working as a YouTube Trust and Safety Content Analyst at Concentrix, where Arpan was responsible for reviewing video content in accordance with community guidelines. Arpan holds a Bachelor's degree in Computer Applications from CMR Institute Of Management Studies and a Pre-University degree in Science from Krupanidhi First Grade College.
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