Fridman Marina is a detail-oriented professional with a passion for innovation and continuous improvement. They have experience in process mapping and modeling (BPMN), operational risk, quality monitoring, and customer experience indicators such as NPS and CSAT. Fridman previously held various positions at Cencosud S.A., where they focused on process enhancement and customer relations, and is currently a Senior Business Process Analyst at G4F, responsible for optimizing business processes and preparing executive presentations. Fridman studied Marketing at the Faculdade de Administração e Negócio de Sergipe from 2017 to 2018.
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