ICARO SOUSA is a senior support specialist with expertise in incident management and solutions. They have been working in Information Technology since 2017, focusing on technical support, infrastructure, and system implementation. ICARO currently serves as a senior analyst at G4F, providing technical support for management systems in the automotive sector across Brazil, and previously held various roles in systems analysis and support. They hold a bachelor's degree in Management Information Systems and Services from Anhanguera Educacional, along with several relevant certifications, including ITIL and Cybersecurity Awareness. ICARO is dedicated to delivering quality service and continuously enhancing their technical skills.
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