Robert Dean

Robert Dean's work experience includes a range of roles in various companies.

From 2020 to the present, they have served as the Sr. Director of Customer Experience at Gabb Wireless, a company focused on providing safe tech options. In this role, they have managed product management of the help center and internal systems.

Prior to this, from 2020 to 2021, Robert worked as the Director of Customer Support & Training at Gabb Wireless. Robert transitioned the company's operations from an outsourced vendor to an in-house support team, implemented the tech stack, developed protocols and policies, and acted as a system administrator.

In 2019, they joined Filevine as an Enterprise Implementation Consultant. Robert worked on large-scale project management and implementation, consulted various law firms, and spearheaded the implementation of case management software.

At Filevine, they also served as the Implementation Team Lead - SMB from 2019 to 2020, where they led a team of consultants, created processes and strategies, and provided training and consultation to law firms.

Robert's earlier experience includes working for The Church of Jesus Christ of Latter-day Saints in product management, where they assisted in the management of a grade book software, and for Provo City School District as an IT Field Technician, managing technology-related tasks at multiple elementary schools.

Overall, Robert has a strong background in customer support, training, implementation, and technology management in various industries.

Robert Dean completed their education at Utah Valley University, where they obtained a Bachelor's degree in Spanish with a minor in Business Management. Robert also earned an Associate's degree in Generals from the same institution. Additionally, they hold a certification as a Certified Scrum Product Owner (CSPO) from the Scrum Alliance. The specific years of completion for these educational achievements are not provided.