Lydia Lewis

Lydia Lewis has a diverse and extensive work experience spanning various industries and roles. Lydia currently holds the position of Senior Director of Customer Success at Gable, a role they began in January 2023. Prior to this, Lydia served as the Director of Customer Experience- Customer Success, Support and Operations at Truework from December 2020 to January 2023. In this role, they managed teams across all verticals, focusing on onboarding, growth, retention, and renewals of contractual customers. Lydia also played a key role in expanding software and tools for the organization, resulting in a high customer satisfaction rate of 90% and a net revenue retention of 140% in the enterprise mortgage vertical.

Before joining Truework, Lydia worked at Wefunder, where they held the position of Head of Account Management from August 2018 to January 2019. In this role, they led a team of account managers overseeing customers who were startup founders raising capital on the platform. Lydia also had experience as an Account Manager at Wefunder from September 2017 to April 2018.

Lydia's work experience also includes serving as the Business Development Manager for EMEA at APOEMA - Iah Comércio de Cosméticos Ltda. from January 2015 to October 2017. Lydia conducted market research, developed sales and marketing strategies, and formed strategic partnerships for the EU and Middle Eastern markets. Lydia also played a significant role in developing an online presence for the products and achieving pre-sales.

Furthermore, Lydia has held roles such as a Motivational Speaker and Mentor at Full Circle Education from January 2016 to January 2017, and a Partner Relations member at Pearl Alliance, a non-profit anti-human trafficking organization, where they worked on redeveloping the brand, implementing fundraising strategies, and establishing a strong media presence.

Lydia's earlier work experience includes serving as a Child Development Coach at Child Development Pre-School from September 2012 to 2013, where they worked with trilingual families to enhance their child's development and language skills. Lydia also worked as a UK Representative to China at the British Council in 2009, advising the Chinese PRC government on youth engagement strategies.

Additionally, Lydia served as a Youth Ambassador at Save the Children UK from 2007 to 2009, representing the organization at official events and conducting research on organizational effectiveness. Lydia presented alternative suggestions to the CEO of Save the Children, which were later implemented, and had the opportunity to present at an evening with HRH Princess Anne and Save the Children charity's chief benefactors at Buckingham Palace.

Overall, Lydia Lewis has a strong background in customer success, customer experience, account management, business development, and advocacy work. Their experience showcases their ability to effectively manage teams, develop strategies, and achieve high levels of customer satisfaction and organizational growth.

Lydia Lewis completed their education at various institutions. Lydia began their academic journey at Howell's School, Llandaff from 2001 to 2008 but did not pursue a specific degree or field of study during this time. Later, they attended the University of Oxford and obtained a bachelor's degree in History from 2009 to 2012. Lydia continued their studies at the same university and completed an MA Oxon in History in 2012-2013. In 2016, Lydia attended the Hive Global Leadership Program, but no degree or field of study is specified for this program.