Eric Shapp

Eric Shapp has extensive experience in IT security and identity management, currently serving as an IDM Engineer II at Gainwell Technologies since June 2012, where responsibilities include processing security access requests and managing incident tickets in ServiceNow. Prior to this role, Eric worked at PepsiCo for a decade, initially as an IT Security Administrator focusing on compliance with Sarbanes Oxley regulations and later as an Organizational Support Analyst providing support for over 300 applications. Earlier in his career, Eric held the position of Support Escalations/Lead at CompUSA, where duties included managing technical support teams and handling complex warranty issues. Eric graduated from Allen High School in 1998.