Fleta Kitazaki is currently the Director of Customer Experience at Gainwell Technologies, where they lead contact center operations and focus on enhancing customer experience. Previously, Fleta held various roles including Director of Contact Center Operations at VillageMD and Regional Director of Member and Provider Contact Center at Molina Healthcare. With over two decades of experience in the contact center industry, Fleta has demonstrated expertise in strategic planning, project management, and customer service efficiency. Fleta's educational background includes a degree in Business from North Harris County Community College.
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