John Cairns is a seasoned professional with over 15 years of experience in the pharmaceutical industry, currently serving as the VP of Customer Experience and Insights for US Oncology at Takeda. In this role, they lead a team dedicated to enhancing patient and customer experiences through digital strategy and innovation. Previously, at Sanofi, John built and managed regional digital teams across Asia and Japan, focusing on multi-channel engagement and digital health transformation. They have a proven record of driving high-growth revenue and are recognized as a thought leader and mentor in healthtech startups, with expertise in analytics, marketing automation, and patient outcomes improvement.
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