RJ Hernandez

RJ Hernandez is a Senior Manager of Store Experience and Implementations at GameStop, where they lead and coordinate programs to enhance store operations and customer experiences. With over 13 years of experience in the gaming and entertainment industry, RJ specializes in multi-phase implementations and process optimization. They hold a Bachelor's degree in Communication and Media Studies and have previously worked in customer care, human resources, and quality assurance project management. Passionate about innovation and change management, RJ utilizes their diverse background to drive effective collaboration across teams and enhance brand experiences.