Kinya D. is an experienced Workforce Manager currently engaged in Planning and Development at Gametime, focusing on restructuring a Workforce Program to accommodate high chat volumes and a rapidly growing customer base. Kinya has extensive project management experience with small businesses, implementing innovative business models and automation. Previous roles include Workforce Manager at MSC Industrial Supply Co., where contributions were made to national operating metrics for a B2B Cloud Contact Center, and at Rollins, Inc., overseeing multi-unit staffing and scheduling for an omni-channel contact center. Kinya also held managerial positions in Client Care and Retail Operations, showcasing a strong history in workforce operations and team leadership. Kinya holds a Bachelor of Science in Human Resources Management and International Business from Strayer University.
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