Martin Chapman is a seasoned financial services leader with over 26 years of experience in operations, risk, transformation, and innovation. Currently serving as Head of Change & Transformation at GB Bank, they have previously held pivotal roles, including Head of Operations for Rapid Cash at NatWest and Head of Bid Management at RBS, where they successfully delivered numerous deals and enhanced customer engagement strategies. Martin's journey includes significant contributions at Citi, where they managed various technical and operational projects, shaping customer experiences across Europe. Passionate about continuous improvement, Martin excels in leadership and strategy, driving efficiency within fintech lending.
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