John Walker

John Walker has extensive experience in service management, currently serving as the Head of Service Management at GBG Plc since July 2008. In this role, John ensures the seamless operation of customer-facing services, overseeing a team of Service Managers focused on platforms integral to GBG's identity, location, and fraud solutions. Prior to this, John held roles including Service and Operations Manager, where internal processes were refined, and Service Manager, where foundational service management capabilities were established. John's earlier career at the Royal Bank of Scotland, spanning from June 1988 to July 2007, involved a decade as a Systems Analyst in Retail Banking before transitioning to IT Development.