Matthew Marriott

Matthew Marriott is a seasoned professional in workforce management and strategic planning with experience in various industries, including retail and travel. Currently serving as a Global Workforce and Strategic Planning Analyst at H&M Group since May 2023, Matthew focuses on strategic capacity planning for Customer Service Centers in Edinburgh and Chicago. Prior to this role, Matthew worked at Trip.com as a Regional Workforce Management Specialist, where responsibilities included preparing daily service level reports and managing schedules for inbound flight contacts. Matthew also held a position as a Workforce Analyst at JPMorgan Chase & Co., contributing to service level optimization across multiple teams. Earlier experience includes serving as a Director at Suspect Brewing, a microbrewing company dedicated to producing gluten-free beer. Matthew holds a Master of Arts degree in Philosophy and Theology from the University of St Andrews.